Terms of Use

• You must be at least 18 years of age to use this website or make a purchase.
• You agree not to use our website for any unlawful purpose or to violate any laws in your jurisdiction.
• Any unauthorised use, resale, duplication, or exploitation of our content, imagery, or intellectual property is strictly prohibited without our written consent.
• We reserve the right to refuse service to anyone, at any time, for any reason.

All content on this website, including text, images, product designs, videos, graphics, trademarks, and logos, is the exclusive property of The Willow Company and is protected by copyright, trademark, and other intellectual property laws.

You may not copy, reproduce, distribute, modify, or create derivative works from any part of this website without prior written permission from The Willow Company.

We make every effort to display our products, descriptions, and pricing as accurately as possible. However:

• Product colours, weights, and finishes may vary slightly due to natural variations in materials such as willow or leather.
• Minor variations in design or finish are part of the handcrafted nature of our products and are not considered defects.
• Prices and availability of products are subject to change without notice.
• We reserve the right to discontinue any product at any time.

• All prices are listed in Indian Rupees (INR) unless stated otherwise.
• Prices are subject to applicable taxes as per prevailing laws.
• We reserve the right to correct pricing errors at any time.
• Payment must be made in full at the time of purchase.
• Accepted payment modes include credit/debit cards, UPI, net banking, and other secure gateways integrated on our site.
• If your payment is declined, your order will not be processed.

• Shipping timelines may vary based on product type, customization level, and location.
• Once shipped, delivery timelines are dependent on courier partners.
• Shipping and handling charges (if applicable) will be shown at checkout.
• Delays due to logistics, natural calamities, or unforeseen conditions are beyond our control and do not constitute grounds for cancellation.

For detailed information, please refer to our https://thewillowcompany.com/shipping-policy/.

Cancellations, replacements, and refunds are governed by our dedicated Warranty, Replacement, Cancellation & Refund Policy, available at: https://thewillowcompany.com/refund-policy/

By purchasing from The Willow Company, you acknowledge and agree to those terms.

If you create an account with us:

You are responsible for maintaining the confidentiality of your login credentials.

• You agree to provide accurate, current, and complete information.
• You are responsible for all activities under your account.
• We reserve the right to suspend or terminate accounts suspected of fraudulent or abusive activity.

Our website may contain links to third-party websites. These links are provided for convenience only. The Willow Company is not responsible for the content, accuracy, or practices of third-party sites and assumes no liability for any loss or damage arising from their use.

All products and services of The Willow Company are provided on an “as is” and “as available” basis.

We make no warranties or representations, express or implied, including but not limited to:

• Merchantability or fitness for a particular purpose,
• Continuous, uninterrupted, or error-free website operation,
• Accuracy or reliability of content.

Use of our website and products is entirely at your own risk.

In no event shall The Willow Company, its affiliates, partners, employees, or agents be liable for any indirect, incidental, or consequential damages, including loss of profits, data, or goodwill, arising from your use of the website, our products, or services.

Our total liability, under any circumstance, shall not exceed the total purchase amount paid for the specific product(s) giving rise to such claim.

You agree to indemnify, defend, and hold harmless The Willow Company, its affiliates, partners, and employees from any claims, liabilities, damages, losses, or expenses (including legal fees) arising from your breach of these Terms or violation of any law or third-party rights.

We may suspend or terminate your access to our website at any time, without prior notice, for conduct that we believe violates these Terms or is harmful to the interests of The Willow Company or others.

These Terms are governed by and construed in accordance with the laws of India.

Any disputes shall be subject to the exclusive jurisdiction of the courts of [PLEASE ADD CITY, e.g., Kolkata, West Bengal].

For questions, feedback, or complaints regarding these Terms, please contact us at:

Phone Number: +91 9720962366
Email: catchus@thewillowcompany.com
Address: U-1/382, Tilak Park , Sadar , Meerut Cantt 250001 Uttar Pradesh