At The Willow Company, every cricket bat is meticulously handcrafted to ensure precision, balance, and performance. Our typical production and delivery timeline is as follows:
General Timeline
| Process | Estimated Duration |
|---|---|
| Manufacturing | 2–3 working days |
| Ready-to-Play Preparation | 3–5 working days |
| Laser Engraving / Threading | 1 working days |
| Delivery Time | 5–8 working days (within India) / 3–10 working days (international) |
Please Note:
- The timelines mentioned above are calculated in working days and exclude Sundays and public holidays
- Timelines may vary due to additional customisation requests or unforeseen circumstances.
Shipping Policy
We take great care to ensure every order is securely packed and delivered on time. Please review our shipping guidelines below:
- Customers are responsible for providing an accurate and complete shipping address at the time of order placement.
- The Willow Company is not liable for incorrect, incomplete, or undeliverable addresses provided by customers.
Requests for changes to the shipping address must be made before dispatch by emailing us at catchus@thewillowcompany.com.
Shipping Timelines
- Within India: 3–5 days (may vary for remote or non-metro regions)
- International Orders: 3–6 days (may vary depending on country and connectivity)
We partner with reliable domestic and international courier companies to ensure safe and timely deliveries. However, operational delays, logistics disruptions, or customs procedures beyond our control may occasionally impact delivery timelines.
All products are securely packaged to avoid transit damage. In rare cases, minor handling issues from the courier’s side may occur, which are unfortunately beyond our operational scope.
International Shipping & Customs Charges
International shipments may be subject to customs duties or import taxes as per the regulations of the destination country.
- These charges are not determined or controlled by The Willow Company and must be paid directly by the customer.
- Depending on the shipping provider, the likelihood and amount of customs charges may vary.
- For instance, express services like DHL offer faster deliveries but may attract higher customs duties in certain countries.
- Providers like Aramex may have relatively lower chances of customs charges.
- If customs duties apply, customers usually receive an email directly from the shipping provider or their country’s customs department with payment instructions.
- Prompt payment of such charges is recommended to avoid delays, storage fees, or loss of shipment.
Please note that The Willow Company is not involved in the customs process and bears no responsibility for additional charges, delays, or policy changes enforced by international authorities.