Privacy Policy

This website is owned and operated by The Willow Company, a cricket equipment and lifestyle brand dedicated to authentic craftsmanship and user experience.

Website: https://thewillowcompany.com/
Email: catchus@thewillowcompany.com
Registered Office: U-1/382, Tilak Park , Sadar , Meerut Cantt 250001 Uttar Pradesh

We collect personal and non-personal information to enhance your browsing and shopping experience.

(a) Personal Data You Provide

• Contact details: Name, email, phone number, and address (for inquiries, orders, or deliveries).
• Account information: Username, password, and saved preferences (if you create an account).
• Payment details: Processed securely through trusted third-party gateways — we do not store card or banking data.
• Feedback and comments: When you leave comments, reviews, or contact us via forms.

(b) Automatically Collected Data

When you browse our website, certain data is automatically collected, such as:

• IP address
• Browser type and version
• Device information
• Pages visited and time spent on the site
• Referring to websites or links

This data helps us analyse site performance and improve your user experience.

When visitors leave comments or reviews on the website:

• We collect the information entered in the comment form, along with the visitor’s IP address and browser user agent string, to help detect spam.
• An anonymised version of your email (hash) may be shared with the Gravatar service to verify profile images.
• Once your comment is approved, your profile picture (if available) may appear publicly alongside your comment.

If you upload images to our site (for product feedback, customisation requests, etc.), please ensure they do not include embedded location data (EXIF GPS). Visitors to the site may be able to extract such data from public images.

Our website uses cookies to make your browsing experience smoother.

Cookies are small text files stored on your browser to help us recognise your preferences and improve our services.

We use cookies to:

• Remember login details and user preferences.
• Maintain items in your shopping cart.
• Analyse traffic patterns and site usage.
• Improve performance and personalise content.

You may choose to disable cookies in your browser settings, but this may affect certain features of the site.

Cookie Duration Examples:

• Login cookies: up to 2 days.
• Display preference cookies: up to 1 year.
• Analytics cookies: up to 13 months (as per industry standards).

Articles or pages on our site may include embedded content (e.g., videos, product demos, or social media posts).

Embedded content behaves as if you visited the other website directly. These third-party websites may collect data, use cookies, or track your interaction independently. Please review their privacy policies for details.

We use trusted analytics and marketing tools, such as Google Analytics and Meta (Facebook) Pixel, to understand website performance and customer preferences.

These tools collect anonymised data about user behaviour (e.g., pages visited, time spent, referral sources). We do not sell or trade your personal data to any third party.

In some cases, limited technical access may be provided to third-party service providers solely for debugging, analytics, or security improvement purposes.

We share data only when necessary:

• With trusted partners to process payments, deliver orders, or host website functions.
• With analytics and marketing service providers for site optimisation.
• If required by law or legal proceedings.

We do not sell, rent, or exchange your personal data with any unauthorised third party.

We retain personal data for as long as necessary to fulfil the purposes outlined in this policy or as required by law.

• Comments and related metadata: retained indefinitely (to recognise follow-up comments automatically).
• Registered user data: retained until the account is deleted.
• Analytics and technical data: retained per service provider policies (e.g., Google Analytics – 13 months).

You may request deletion of your data at any time by writing to catchus@thewillowcompany.com.

Depending on your jurisdiction, you may have the following rights over your data:

• Access and review the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request the deletion of your account and related data.
• Opt out of cookies or marketing communications.

To exercise these rights, contact us at catchus@thewillowcompany.com.

We adopt reasonable administrative, technical, and physical safeguards to protect your information from unauthorised access, alteration, or destruction.

However, no online platform can guarantee 100% security. You acknowledge that you share data with us at your own risk, and The Willow Company will not be liable for breaches beyond its reasonable control.

Visitor comments may be verified through an automated spam detection service. Some data (like analytics) may be transferred to or processed in countries outside your own, but always under secure, compliant conditions.

We may update this Privacy Policy periodically to reflect legal, operational, or technical changes. Updates will be posted on this page with the “Last Updated” date revised accordingly.

Continued use of our website after updates indicates your acceptance of the revised policy.

For any questions, feedback, or privacy-related requests, please contact:

Phone Number: +91 9720962366
Email: catchus@thewillowcompany.com
Address: U-1/382, Tilak Park , Sadar , Meerut Cantt 250001 Uttar Pradesh